We remain focused on aligning our business operations and relationships with our internal policies, as well as relevant laws and regulations. With a strong emphasis on integrity, we ensure that our core values and culture are communicated to both internal and external stakeholders, effectively managing third-party risks and strengthening business resilience.

At QL, our community commitment is anchored in our “Value for All” philosophy. Guided by our corporate citizenship and philanthropy framework, we implement flagship programmes, including both one-off and long-term initiatives, that align with our Group’s overall business strategies and fit into our diverse business pillars to drive sustainable, impactful outcomes. Through our community engagement programmes, we promote employee volunteerism, encouraging employees’ active participation in initiatives that bolster local community resilience and reinforce our commitment to sustainable growth and corporate accountability.

To further strengthen this commitment, QL introduced the QL HEART Employee Volunteering Program in the first quarter of FY2026. This Group-wide initiative is designed to facilitate and empower employee engagement in meaningful social and environmental causes.    Through partnerships with charitable partners or via internally organised corporate philanthropy programs, employees participate in approved activities such as food bank and soup kitchen support, disaster relief, and environmental cleanups. Volunteer contributions are recognised through a dedicated Volunteer Time-Off (VTO) benefit. Participation metrics including number of volunteers and total volunteering hours are currently being tracked to support target-setting and foster ongoing employee volunteerism.

At QL, the safety, health and well-being of our employees, contractors and business associates are more than a priority, it is a core value embedded in every aspect of our operations. Over the past year, our management and leaders have continued our commitment to fostering a culture of safety and health, implementing robust policies, and striving for continuous improvement in our practices. By fostering a safe, healthy, and conducive work environment, we aim to prevent occupational injuries and illnesses, ultimately enhancing efficiency and productivity. Through consistent performance analysis, taking proactive actions, engaging leaders and employees, our aim is not only to comply with legal requirements but to exceed industry standards and set a benchmark for excellence in workplace safety and health.

At QL, we recognise that our people are key to driving business growth and delivering results. Our human capital strategy focuses on attracting, developing, and retaining a diverse and empowered workforce aligned with our core values. We are committed to cultivating a positive employee experience by prioritising wellbeing, engagement, and professional growth. Through continuous investment in talent and leadership development, we enable our people to perform with passion, purpose, and excellence—creating lasting value for our organisation and stakeholders.

At QL, we strongly believe and are committed to upholding human rights and fair labour standards, ensuring compliance with all applicable legal requirements and fostering respect for human rights across all operations. These standards extend to employees and third-party workers. Our human rights and fair labour practices are aligned to internationally recognised frameworks, including the Universal Declaration of Human Rights, the International Labour Organisation’s Declaration on Fundamental Rights at Work and the United Nations Guiding Principles on Business and Human Rights. Through these measures, we strive to maintain a fair, safe and ethical workplace.

Effectively managing ESG factors is critical to maintaining a sustainable and resilient supply chain. By integrating this principle, we do not only support long-term business growth and value creation but also contribute positively to the environment and society. As such, QL is committed to implementing responsible supply chain practices that reduce environmental impact while promoting ethical and socially responsible supplier and procurement management.

Upholding QL’s mission to create nourishing goods, we play a vital role to foster a marketplace where food products meet stringent criteria for quality and safety whilst providing easily accessible nutrition to consumers globally.

Our production facilities undergo rigorous examinations by both local and international certification bodies. We remain committed to maintaining strict controls across all aspects of food quality and safety in our production processes. Through continuous innovation, we strive to enhance the quality and nutritional values of our offerings to meet the ever-changing market demand.

Biodiversity, encompassing a wide range of species, populations, and ecosystems, is vital to sustaining life. However, anthropogenic activities and climate change have cause urbanisation, land use changes, and industrialisations, leading to adverse impacts on natural habitats. As a responsible agro-based enterprise, QL recognises the importance of conserving biodiversity such as fish stock or livestock as the species and genetic conservation is key to maintaining ecological balance. A thriving environment with rich self-regenerating natural resources is a crucial determining factor in sustaining our business in the long run.