Social Responsibility

Talent Management

Our Approach

Strengthening our human capital management practices and the embedding of QL’s core values amongst our employees are vital to fuelling QL’s business growth and driving our business outcomes.

We place strong emphasis on attracting and retaining a diverse pool of talents, developing organisation talents, and empowering key leadership talents. We are committed to improving employee engagement, experiences and interactions. This enables our talent to perform to the best of their abilities with passion and dedication towards creating shared value.

FY2023 Highlights

  • Over 179,000 of employee development hours

    recorded

  • 62 key talents

    participated in 3rd batch of the Accelerated Learning Process Programme

  • 7,686 new hires

    across all business pillars

  • 155 employees

    attended the 7 Habits of Highly Effective People programme in the reporting year

Our Performance
FY2021 FY2022 FY2023
TALENT MANAGEMENT
Board Diversity
By Age Group Under 50 1 9.1% 2 15.4% 2 15.4%
50 to 59 3 27.3% 3 23.1% 2 15.4%
60 to 69 6 54.5% 7 53.8% 7 53.8%
70 and above 1 9.1% 1 7.7% 2 15.4%
By Gender Male 7 63.6% 8 61.5% 8 61.5%
Female 4 36.4% 5 38.5% 5 38.5%
By Ethnicity Chinese 10 90.9% 12 92.3% 12 92.3%
Malay 1 9.1% 1 7.7% 1 7.7%
Total Number of Directors on the Board 11 13 13
Workforce Diversity
By Age Group Over 50 297 5.7% 450 6.0% 623 7.0%
30 to 50 2,259 42.7% 3,084 41.0% 4,283 47.8%<
Under 30 2,739 51.6% 3,996 53.0% 4,050 45.2%
By Gender Male 3,022 57.1% 4,346 57.7% 5,456 60.9%
Female 2,273 42.9% 3,184 42.3% 3,500 39.1%
By Employment Type Permanent 4,445 83.9% 5,896 78.3% 5,957 66.5%
Contract 850 16.1% 1,634 21.7% 2,999 33.5%
By Job Band Management 194 3.7% 292 3.9% 349 3.9%
Executive 421 8.0% 642 8.5% 911 10.2%
Non-Executive 4,680 88.3% 6,596 87.6% 7,696 85.9%
New Hires
By Gender Male 1,354 57.3% 2,763 53.1% 4,511 58.7%
Female 1,009 42.7% 2,437 46.9% 3,175 41.3%
By Age Group Under 50 n/a 34 0.7% 61 0.8%
50 to 59 n/a 921 17.7% 1,991 25.9%
60 to 69 n/a 4,245 81.6% 5,634 73.3%
Total Number of New Hires Hiring Rate1 2,363
44.6%
5,200
69.1%
7,686
85.8%
Resignation
By Gender Male n/a 2,408 53.1% 3,316 54.9%
Female n/a 2,125 46.9% 2,727 45.1%
By Age Group Under 50 151 3.3% 106 1.8%
50 to 59 n/a 1,081 23.9% 1,518 25.1%
60 to 69 n/a 3,301 72.8% 4,419 73.1%
Total Number of Employees Resigned Turnover Rate2 2,19739.0% 4,53360.2% 6,04367.5%
Talent Retainment
Employee’s Year of Service < 5 years 4,100 77.4% 5,177 76.3% 6,911 77.2%
≥ 5 years, ≤ 15 years 928 17.5% 1,272 18.8% 1,668 18.6%
≥ 15 years, < 25 years 236 4.5% 282 4.2% 332 3.7%
≥ 25 years 31 0.6% 50 0.7% 45 0.5%
Total Number of Employees 5,295 6,781 8,956
Training
By Age Group Male Hours 27,642 51,896 82,521
Female Hours 25,295 54,595 96,515
By Job Band Management Hours 1,436 2,482 5,343
Executive Hours 5,323 7,580 16,511
Non-Executive Hours 46,178 96,429 157,182
Total Training Hours Hours 52,937 106,490 179,036
1 The hiring rate is based on the number of new hires against the total number of employees 2 The turnover rate is based on the number of voluntary turnovers against the total number of employees

100%

operations conducted self assessment for compliance with regulations

View Our Talent Management Section in the Integrated Annual Report

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