Governance

Innovation and Technology

Our Approach

Innovation and technology play a vital role in securing QL’s long-term success, enabling us to stay relevant and adaptable in an ever-evolving market landscape. We remain committed to advancing our digital capabilities and fostering innovation, while maintaining strong safeguards for cybersecurity and data privacy to ensure responsible and secure progress.

Automation for Scalable and Sustainable Operations

To support sustainable growth, QL continues to invest in automation across our operations. We have deployed an Enterprise Resource Planning system to replace our legacy system, marking a key step toward improving cross-functional integration, enhancing data visibility, and streamlining business processes.

In our ILF business pillar, the adoption of Easy Farm System (EFS) and Laboratory Information Management System (LIMS) has been implemented in stages. EFS has enhanced our farm management by enabling real-time tracking of livestock, feed, and environmental factors, which has resulted in more efficient planning and resources utilisation. Similarly, LIMS has improved the accuracy, traceability, and speed of laboratory processes, thereby reinforcing product quality assurance and regulatory compliance.

Advancing Operational Efficiency with Data and Technology

As data and technology increasingly shape the future of operations, QL is accelerating our focus on operational efficiency through initiatives like IoT integration, Big Data and AI, and advanced analytics with Power BI.

Our ILF business pillar is enhancing data-driven decision-making through IoT in our monitoring systems, which enable continuous and automated data collection. Using sensors, these systems track key conditions such as temperature, humidity, and air quality. The tracking assists in improving animal welfare, enabling early disease detection, and increasing operational efficiency through real-time insights.

Big Data and AI have transformed our retail operations by uncovering deeper insights into customer preferences and behaviours. These insights drive cross-functional improvements, particularly in product development and supply chain management. In product development, AI-powered analytics guide product development by identifying what core customers value, helping us innovate and refine SKUs to meet evolving consumer needs. In the supply chain, AI enables localised, demand-driven inventory decisions based on real-time sales data, thereby improving on-shelf availability, reducing waste, and enhancing customer experience.

Complementing this, QL utilises Power BI as a data analytics and visualisation platform to convert operational data into actionable insights. This empowers more strategic planning and responsive decision-making, while laying a robust digital foundation for future integration of advanced analytics across operations; and use AI to drive digital transformation journey.

Strengthening Cybersecurity to Safeguard Personal and Sensitive Data

Protecting personal and sensitive information is both a regulatory obligation and a core responsibility. In pursuit of this, QL has strengthened our cybersecurity posture through key measures that safeguard data, reduce risk, and promote a culture of security awareness.

To strengthen identity governance for high-risk accounts, QL has implemented privileged access management that enforces strict access controls and session monitoring for privileged accounts. This solution supports compliance with data protection regulations such as the Personal Data Protection Act.

QL has upgraded our email security for advanced protection against threats like phishing, malware, and data leaks. The upgrade ensures that emails are properly verified and come from trusted sources, while also helping prevent unauthorised changes. Additionally, our data loss prevention features help minimise the risk of accidental disclosures.

With the increasing use and reliance of digital technology, QL has taken proactive steps to mitigate risks from the start by continuously educating our employees on IT security awareness and incorporating cybersecurity training as part of our new employee onboarding programme. The objective of the training is for our employees to stay informed about new threats, foster a culture on how to secure and protect the company data from potential cyber threats.