Social Responsibility

Labour Standards

Our Approach

QL remains steadfast in our commitment to being acknowledged as an employer that prioritises good human rights and fair labour standards practices. We recognise the significant responsibility our organisation holds in ensuring human rights and fair labour practices across all our business operations. Compliance with all relevant legal requirements concerning human rights and fair labour practices is paramount to us. Our dedication extends to upholding the rights of our employees and third-party workers by aligning our human rights and labour practices with international good practices, which include the principles outlined in the UN Guiding Principles on Business and Human Rights.

Our Target

Zero substantiated complaints concerning human rights violations

FY2024 Performance

Zero substantiated complaints concerning human rights and fair labour received through whistleblower channel

FY2024 Highlights

  • Internal human rights

    due diligence audits carried out for 4 business sites

  • Fully compliance with the Employment (Amendment) Act 2022 (“the Amendment Act”)

    for all business units in Peninsular Malaysia

  • Upholding of “Zero Recruitment Fee” in hiring

    of all our migrant workers

  • 1,791 employees

    attended the Human Rights and Labour Standards Policy Briefing

  • Revised and enhanced Human Rights and Labour Standards Policy

    with 289 employees trained on the revised policy

  • 35 people managers

    attended the workplace bullying and harassment training

  • Zero reports received

    on human rights and fair labour violations

FY2022 FY2023 FY2024
Fair Labour Practices
Workplace Grievance and Harassment Handling
Number of Substantiated Complaints Concerning Human Rights Violations Case 0 0 0
Number of Substantiated Complaints Concerning Harassment Case 2 2 2

100%

compliance with the minimum wage announcement by the Malaysian government effective 1st May 2022.

myGAP
View Our Labour Standards Section in the Integrated Annual Report

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