Governance

Innovation and Technology

Our Approach

Innovation and technology are crucial in securing QL’s long-term business success, empowering us to remain pertinent and agile amidst rapidly shifting market trends. Our ongoing dedication involves embracing and investing in innovation and technology to drive QL’s progress responsibly, while ensuring the safeguarding of cybersecurity and data protection.

Automation for Scalability

QL remains committed to investing in automation initiatives throughout our business operations to achieve scalability. Automation enhances efficiency and productivity by streamlining processes and reducing our dependence on manual labours. This can result in cost savings and increased output.

In addition, automation can improve accuracy and consistency in our operations, leading to higher quality products and services. By implementing automated processes, human interaction with food products in our productions has been significantly minimised, ensuring a consistent level of product quality. As our employees are relieved from manual duties, they can dedicate their attention to strategic or creative endeavours, driving innovation, research and development within the organisation.

Digitalising Operations

QL initiated our digitalisation journey by incorporating digital technologies into different aspects of our business operations. Our journey commenced with the ILF business pillar.

Centralised systems such as Enterprise Resource Planning and farm management system will be employed to streamline farm processes and collect real time operational data using digital tools and applications. Furthermore, IoT devices are utilised to capture data for analysis, minimise human error, and enhance productivity. These initiatives will establish the technological foundation for QL, paving the path for integration of advanced data analytics into our daily operations for better decision making moving forward.

Safeguarding Data Protection and Privacy

In FY2024, we enhanced a data security framework, along with revamp and implementation plan of QL’s Data Privacy and Security Policy governing the management of personal data collected and processed by QL. We have a group-wide reporting channel for incidences of personal information leakage, accessible via email, phone, or postal mail. Any incident received will be escalated to Data Protection Officer. Respective departments will acknowledge the reported incident, conduct investigation, and develop plan to address and rectify the incident.

In addition to conducting routine IT awareness training for all employees, we also performed vulnerability assessments and penetration testing to detect threats, mitigate cybersecurity risks, and enhance security maturity progressively.