Social Responsibility
Labour Standards
Labour standards are critical to managing salient human rights risks across QL’s operations and value chain, including forced labour, unfair working conditions and unequal treatment. Robust human rights due diligence and risk prioritisation strengthen regulatory compliance, safeguard workforce wellbeing and mitigate operational, legal and reputational risks.
They also support responsible and ethical business conduct, reinforcing stakeholder trust and enabling sustainable value creation in line with evolving ESG expectations.
QL is committed to respecting human rights and upholding fair labour practices across our operations and value chain. Our approach is anchored in clear policies, robust governance, targeted due diligence and accessible grievance mechanisms to prevent, identify and remediate labour rights risks in a timely and responsible manner.
As stipulated in our Human Rights and Labour Standards Policy, our commitments are aligned with internationally recognised human rights and labour standards principles, including the Universal Declaration of Human Rights, the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work and the United Nations Guiding Principles on Business and Human Rights. Through this approach, we aim to provide a fair, safe and ethical workplace while supporting responsible labour practices across our value chain.
Our Target
FY2026 Performance
FY2026 Highlights
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2 business sites
assessed through human rights and fair labour due diligence audits
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Fully compliance with the Employment (Amendment) Act 2022 (“the Amendment Act”)
for all business units in Peninsular Malaysia
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Upholding of “Zero Recruitment Fee” in hiring
of all our migrant workers
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2,669 employees
attended the Human Rights and Labour Standards Policy Briefing
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86 managers completed external training
on workplace bullying and harassment
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Zero whistleblowing reports
of human rights or fair labour violations were received
| Indicator | Unit of Measurement | FY2024 | FY2025 | FY2026 |
| Workplace Grievance and Harassment Handling | ||||
| Number of Substantiated Complaints Concerning Human Rights Violations | Case | 0 | 0 | 0 |
| Number of Substantiated Complaints Concerning Harassment | Case | 2 | 7 | 22 |
100%
compliance with the minimum wage announcement by the Malaysian government effective 1st May 2022.
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Caring for the Community
Positive Impact Through Community Engagement and Environmental Responsibility During FY2026, QL channelled RM900,873 into community initiatives, benefiting approximately 4,670 beneficiaries.