Social Responsibility
Labour Standards
Our Approach
At QL, we strongly believe and are committed to upholding human rights and fair labour standards, ensuring compliance with all applicable legal requirements and fostering respect for human rights across all operations. These standards extend to employees and third-party workers. Our human rights and fair labour practices are aligned to internationally recognised frameworks, including the Universal Declaration of Human Rights, the International Labour Organisation’s Declaration on Fundamental Rights at Work and the United Nations Guiding Principles on Business and Human Rights. Through these measures, we strive to maintain a fair, safe and ethical workplace.
Our Target
Zero substantiated complaints concerning human rights violations
FY2025 Performance
Zero substantiated complaints concerning human rights and fair labour received through whistleblower channel
FY2025 Highlights
-
5 business sites
underwent internal audits on human rights and fair labour practices
-
Fully compliance with the Employment (Amendment) Act 2022 (“the Amendment Act”)
for all business units in Peninsular Malaysia
-
Upholding of “Zero Recruitment Fee” in hiring
of all our migrant workers
-
4,785 employees
attended the Human Rights and Labour Standards Policy Briefing
-
70 managers completed external training
on workplace bullying and harassment
-
Zero reports
of human rights or fair labour violations were received
Labour Standards
| Indicator | Unit of Measurement | FY2023 | FY2024 | FY2025 |
| Workplace Grievance and Harassment Handling | ||||
| Number of Substantiated Complaints Concerning Human Rights Violations | Case | 0 | 0 | 0 |
| Number of Substantiated Complaints Concerning Harassment | Case | 2 | 2 | 7 |
100%
compliance with the minimum wage announcement by the Malaysian government effective 1st May 2022.
View Our Labour Standards Section in the Integrated Annual Report
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Caring for the Community
Creating Positive Change and Building Stronger Communities and Environment In FY2025, QL allocated RM1,515,780 to community initiatives, positively impacting around