Social Responsibility

Talent Management

Our Approach

At QL, we recognise that our people are key to driving business growth and delivering results. Our human capital strategy focuses on attracting, developing, and retaining a diverse and empowered workforce aligned with our core values. We are committed to cultivating a positive employee experience by prioritising wellbeing, engagement, and professional growth. Through continuous investment in talent and leadership development, we enable our people to perform with passion, purpose, and excellence—creating lasting value for our organisation and stakeholders.

Our Target

16 training hours for executives and 10 training hours for non-executives per year

FY2025 Performance

An average of 24.97 training hours per executive and 21.90 training hours per non-executive were recorded

FY2025 Highlights

  • Over 220,000 of employee development hours

    recorded

  • Onboarded a total of 6,163 new hires

    across all business pillars

  • 212 internships were offered

    with 8.0% of interns converted to permanent employees

  • Achieved high engagement scores

    across both business units within the CVS business pillar, with FamilyMart recording an impressive 92.6% and QL Kitchen Sdn. Bhd. achieving 89.0%

Our Performance
Talent Management
Indicator FY2023 FY2024 FY2025
Number Percentage Number Percentage Number Percentage
Board Diversity
By Age Group 40 to 50 2 15.4% 2 18.2% 1 10.0%
Over 50 11 84.6% 9 81.8% 9 90.0%
By Gender Male 8 61.5% 7 63.6% 7 70.0%
Female 5 38.5% 4 36.4% 3 30.0%
By Ethnicity Chinese 12 92.3% 10 90.9% 10 100.0%
Malay 1 7.7% 1 9.1% 0 0%
Total Number of Directors on the Board 13 11 10
Indicator FY2023 FY2024 FY2025
Number Percentage Number Percentage Number Percentage
Workforce Diversity
By Gender Group and Employment Type
Male Permanent 3,441 38.4% 3,356 34.5% 3,639 35.5%
Contract 2,015 22.5% 2,492 25.7% 2,667 26.1%
Female Permanent 2,516 25.6% 2,752 28.3% 2,913 28.5%
Contract 984 10.7% 1,121 11.5% 1,014 9.9%
By Gender Group and Nationality
Male Local 3,448 38.5% 3,770 38.7% 3,795 37.0%
Foreign 2,008 22.4% 2,077 21.4% 2,511 24.6%
Female Local 2,965 33.1% 3,254 33.5% 3,295 32.2%
Foreign 531 6.0% 620 6.4% 632 6.2%
Male Over 50 317 3.5% 327 3.4% 362 3.5%
30 to 50 2,823 31.5% 2,413 24.8% 2,845 27.8%
Under 30 2,316 25.9% 3,107 32.0% 3,099 30.3%
Female Over 50 170 1.9% 169 1.7% 159 1.6%
30 to 50 1,480 16.5% 1,628 16.7% 1,741 17.0%
Under 30 1,850 20.7% 2,077 21.4% 2,027 19.8%
By Gender Group and Job Category
Male Management 183 2.0% 211 2.2% 238 2.3%
Executive 461 5.2% 481 5.0% 541 5.3%
Non-Executive 4,812 53.7% 5,155 53.0% 5,527 54.0%
Female Management 166 1.9% 197 2.0% 213 2.1%
Executive 450 5.0% 465 4.8% 533 5.2%
Non-Executive 2,884 32.2% 3,212 33.0% 3,181 31.1%
Total Number of Employees 8,956 9,721 10,233
Relative Pay by Gender
Male 0.99 0.99 0.99
Female 1.01 1.02 1.01
New Hires
By Gender Male 4,511 58.7% 3,334 58.3% 3,759 61.0%
Female 3,175 41.3% 2,384 41.7% 2,404 39.0%
By Age Group Under 50 61 0.8% 41 0.7% 104 1.7%
30 to 50 1,991 25.9% 1,196 20.9% 1,622 26.3%
Under 30 5,634 73.3% 4,481 78.4% 4,437 72.0%
Total Number of New Hires 7,686 5,718 6,163
Turn Over
By Gender Male 3,316 54.9% 3,093 59.9% 3,146 58.8%
Female 2,125 46.9% 2,727 45.1% 2,069 40.1%
By Age Group Over 50 106 1.8% 93 1.8% 93 1.7%
30 to 50 1,518 25.1% 1,358 26.3% 1,374 25.7%
Under 30 4,419 73.1% 3,711 71.9% 3,882 72.6%
By Job Category Management 44 0.7% 304 5.9% 58 1.1%
Executive 325 5.4% 270 5.2% 235 4.4%
Non-Executive 5,674 93.9% 4,588 88.9% 5,056 94.5%
Total Number of Employees Resigned 6,043 5,162 5,349
Talent Retainment
Employee’s Year of Service < 5 years 6,911 77.3% 7,563 77.8% 7,653 74.8%
≥ 5 years, ≤ 15 years 1,668 18.6% 1,787 18.4% 2,116 20.7%
≥ 15 years, < 25 years 332 3.7% 306 3.1% 380 3.7%
≥ 25 years 45 0.5% 65 0.7% 84 0.8%
Total Number of Employees 8,956 9,721 10,233
Return to Work after Parental Leave by Gender
Male 100.0% 100.0% 93.8%
Female 99.0% 83.1% 93.7%
Retention Rate after Parental Leave by Gender
Male 92.0% 85.5% 66.4%
Female 84.0% 65.4% 39.3%
Indicator Unit of Measurement FY2023 FY2024 FY2025
Human Capital and Leadership Development
By Gender Male Hours 82,521 119,979 125,171
Female Hours 96,515 90,924 103,618
By Job Level Management Hours 5,343 11,276 13,862
Executive Hours 16,511 24,981 24,213
Non-Executive Hours 157,182 174,646 190,714
Total Training Hours Hours 179,037 210,903 228,789
Total Training Cost RM 1,079,596 1,269,875 1,579,204
Average Training Hours by Job Category Executive and Above Hours 17.34 29.70 24.97
Non-Executive Hours 20.42 21.21 21.90
Average Training Hours Per Employee Hours 23.29 21.70 22.36
Number of Employees Trained on Human Rights Number - 1,791 4,785

100%

operations conducted self assessment for compliance with regulations
View Our Talent Management Section in the Integrated Annual Report
View Talent Management Section
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Acknowledgement of Whistleblowing Report

Dear Whistleblower,

Thank you for lodging your whistleblowing report with us.

To enable us to proceed with a complete evaluation of the matter, we kindly request that you complete the Whistleblowing Report Form, if you have not already done so.

You may access the form here:
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Kindly provide all relevant details and supporting information to assist with our review.

We wish to assure you that your submission will be reviewed impartially, and all disclosures will be treated confidentially in accordance with our Whistleblower Policy.

Regards
QL Resources Berhad