Assistant Manager-IT Application Support

Company Name: QL Corporate Services Sdn Bhd

Work Location: Shah Alam, Selangor

Position Title: Assistant Manager – IT Application Support

Snapshot of the role:

We are looking for a driven IT Application Support Executive who will be responsible to provide day-to-day IT applications support for improvement opportunities in alignment to QL Group long term goal and short-term win throughout the digital transformation journey.

You are driven to:

  • Provide support to internal users and guide them on the daily business applications.
  • Resolve IT application and system issues across the organization.
  • Ensure support requests are carry out, implemented and monitored to improve the overall operational performance of the customer experience and knowledge.
  • Responsible to reduce incidents and prioritise customer satisfaction as the major deliverable in compliance with service level agreement.
  • Document problem statements including updating application documentation linked to support activities, develop business cases and propose solutions for improvements.
  • Identify, communicate and escalate support risks when needed.
  • Participate and conduct testing, training and knowledge transfer to users.
  • Deliver business requirements within agreed timelines while ensuring quality controls and customer satisfaction.
  • Highlight opportunities and conduct deep dive into analytics based on business priority and focus.

What you’ll need to succeed:

  • Candidate must possess at least a Degree or Master in Information Technology or Computer Science.
  • Above 5 years experience as an application support with good customer-centric and strong passion in customer support.
  • Strong knowledge and experience in supporting Infor M3 ERP (preferably on Supply Chain Management solutions) and / or farm management systems will be of added advantage;
  • Good knowledge and experience installing and configuring MS SQL Server database or any relational database systems. Knowledge of scripting languages will be of added advantage.
  • Experience on data analysis including management of centralized master data will be of added advantage.
  • Excellent problem solving skills and have experience in testing, troubleshooting systems support activities etc.
  • Strong critical and analytical thinking skills with attention to detail to analyze the support issues and providing appropriate solutions.
  • Self-motivated with capability to drive goals with good work ethics and discipline.
  • Willing to be based at Bukit Jelutong, Shah Alam.

Interested? Please apply and send in your updated resume with salary details to ensure faster processing time. Only shortlisted candidates will be notified. Email:careers@ql.com.my.